Refund & Return Policy – UAE (DARCZILA)

At DARCZILA UAE, your satisfaction is our top priority. We take pride in delivering premium activewear that combines performance with style. If your purchase does not meet your expectations, our return and refund policy is designed to be simple and hassle-free.

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Return Eligibility

To be eligible for a return, please ensure that:

• The item was purchased within the last 30 days

• The item is unused, in its original packaging, and in the same condition as received

• A proof of purchase or receipt is provided

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Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Discounted or sale items

• Personal care items such as undergarments

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Return Process

1. Initiate a Return
Contact our support team at uaedarczila@gmail.com with your order number, item(s), and reason for return.

2. Pack the Item
Securely pack the product in its original packaging, including all tags, labels, and accessories.

3. Ship the Item
Our team will provide you with the return shipping address. Please send the item using a trackable shipping method.
Return shipping costs are the customer’s responsibility unless the item is incorrect or defective.

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Refunds

Once we receive and inspect your returned item, we will notify you regarding approval or rejection.

• If approved, your refund will be processed within 7–10 business days

• The amount will be credited to your original payment method

• Processing time may vary depending on your bank or card provider

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Exchanges

If you wish to exchange an item (size or color), please mention it when contacting our support team.
Exchanges are processed after the returned item is received and inspected.

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Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at:
📧 uaedarczila@gmail.com

Please include photos and details. We will arrange a replacement or full refund, including any return shipping costs.

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Contact Us

For any questions or support regarding returns and refunds:

DARCZILA UAE
📧 Email: uaedarczila@gmail.com
📞 Phone: +971547256895

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Thank you for choosing DARCZILA UAE. We are committed to providing you with a smooth and reliable shopping experience.